Frequently Asked Questions
- Which versions of Android / IOS are supported by TRONITY?
- What are the "basic fees" and "start fees" when creating a new charging tariff?
- Why is the charged kWh in TRONITY lower than the actual charged kWh?
- „Tagging“ in Premium vs. Professional
- Why does the TRONITY app not start, but remains with the message "creating storage..."?
- How do I redeem a (coupon/voucher) code?
- How does the change of vehicle work (regarding subscription)?
- Why do trips have no (0 kWh) or too little consumption (Kia/Hyundai)?
- How can single trips be merged?
- Where can I find my invoices from TRONITY?
- Why is data no longer recorded / updated / synchronized?
- Why are my charging costs displayed as "NaN"?
- Why are no trips recorded for my Opel or Peugeot?
- What is the difference between TRONITY Premium and TRONITY Professional?
- Are the Volkswagen ID.3 or ID.4 supported by TRONITY?
- Is there a TRONITY App for Apple iOS or Android?
- The token of my vehicle is only valid for 60 minutes, do I have to log in again and again?
- Where can I add a charging rate?
- Can trips and battery charges also be entered manually?
- Are there any public application programming interfaces (APIs)?