Get no data from the car (Porsche Taycan)

Espen B Gustavsen

• August 01, 2023 18:13

Since joining Tronity last weekend, I have yet not got any data or statuses from the car into Tronity or the connected ABRP-app. Have also tried to delete and re-adding the car to the Tronity account. Logging in via Porsche-login when adding the car seems normal, but no data is exchanged. The car has been driven daily in the period. Any tips for solution?

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  Nils Machner

  • August 02, 2023 09:57

  Hello Espen B Gustavsen

  We will have a look at it.

  Best
  Nils

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  Dieter Koeve

  • August 03, 2023 07:20

  Das gleiche bei meinem Mercedes EQC400 seit dem 26.07. Mehrfach konnektiert, keine Daten.

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  Lineflyer

  Community-Moderator

  • August 09, 2023 21:55

  Hallo Dieter Koeve,

  wenn das Problem weiterhin besteht, kontaktiere am besten direkt den Tronity-Support, damit sie sich deinen Fall direkt anschauen können:

  
  Anfrage einreichen – TRONITY Help Center | DE

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  Tony Mills

  • August 11, 2023 20:34
  • Edited

  I have the same issue, the app only periodically polls my Taycan. When the data comes across it is fine, but I charged 2 days ago and while it captured that charge cycle the app has not updated since even though the car has been driven and charged again. The Porsche app works just fine. Paying member. Thx.

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  Sascha Dahmen

  • June 11, 2024 17:48

  Hey, gibt es irgendwelche News dazu? Ich habe meinen Taycan letzte Woche hinzugefügt. Ich habe seitdem keine Daten erhalten. Gibt es hierzu spezifische Einstellungen vorzunehmen?

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