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Merecedes integration not working

Comments

11 comments

  • Geert Jan Frese

    I'm experiencing exactly the same.

    0
  • Lineflyer
    Community-Moderator

    If you have the same issue in ABRP it sound like the problem is with the Mercedes API side, rather than with Tronity?!

    0
  • Geert Jan Frese

    I’m not sure about that. If I read the ‘Supported Vehicles and Characteristics’ document about the Mercedes EQC it says: Registration soon available again (we a working on a new vehicle integration).
    So, any status for that?

    0
  • Nils Machner

    Hi Geert Jan Frese

    It is working - but only charging data is possible currently. We are working on the topic to reach full scope.

    Until then, please feel free to add you Mercedes and enjoy charging and cost management. Trips can be added manually.

    Best
    Nils

    0
  • Joachim Theussl

    Hi Nils Macher

    Until when can we expect comprehensive support? I have subscribed to your service! don't want to have done it in vain.

    0
  • Nils Machner

    Hi Joachim Theussl

    There is not deadline given by Mercedes yet. We already try to push as much as we can.
    If necessary I could revoke your subscription - of course only a financial remedy and as we all hoping for a good solution.

    Best
    Nils

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  • Amal Kotecha

    Still not working 5 months later. I won’t pay beyond the trial period.

    0
  • Nils Machner

    Hi Amal Kotecha,

    Thanks for the feedback. To you and the community, we are working on it and there might be a solution soon.

    Best
    Nils

    0
  • Amal Kotecha

    Given the app does not fully function with Mercedes, is there a free tier to monitor charging only or do you need the subscription?
    Don’t want to pay for the full subscription and receive half the features.

    0
  • Nils Machner

    Hi Amal Kotecha,

    let us chat about it. Will reach out to you directly.

    Best
    Nils

    0
  • Mathias Mai

    I have the same problem and would also appreciate an answer about the free subscription.

    1

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