Merecedes integration not working

andthe

• July 19, 2023 07:15
• Edited

Hi,

No car data is synced with tronity and last sync status is nulled when I check status  - same in abrp it says tronity status is "registrating"

Been waiting for 12hrs and re-added the car without any luck

 

 

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  Geert Jan Frese

  • July 20, 2023 14:28

  I'm experiencing exactly the same.

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  Lineflyer

  Community-Moderator

  • July 21, 2023 17:46

  If you have the same issue in ABRP it sound like the problem is with the Mercedes API side, rather than with Tronity?!

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  Geert Jan Frese

  • July 22, 2023 09:36
  • Edited

  I’m not sure about that. If I read the ‘Supported Vehicles and Characteristics’ document about the Mercedes EQC it says: Registration soon available again (we a working on a new vehicle integration).
  So, any status for that?

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  Nils Machner

  • July 28, 2023 13:44

  Hi Geert Jan Frese

  It is working - but only charging data is possible currently. We are working on the topic to reach full scope.

  Until then, please feel free to add you Mercedes and enjoy charging and cost management. Trips can be added manually.

  Best
  Nils

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  Joachim Theussl

  • August 23, 2023 09:34

  Hi Nils Macher

  Until when can we expect comprehensive support? I have subscribed to your service! don't want to have done it in vain.

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  Nils Machner

  • August 28, 2023 10:32

  Hi Joachim Theussl

  There is not deadline given by Mercedes yet. We already try to push as much as we can.
  If necessary I could revoke your subscription - of course only a financial remedy and as we all hoping for a good solution.

  Best
  Nils

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