How to enter the promotional code when activating a premium subscription?

Joe Jones

• May 22, 2023 06:03

I was emailed a discount code for a premium subscription near the end of my trial and I would like to use it, however, I cannot seem to find anywhere to actually enter it to make it effective. Adding a payment method (done via Apple Pay) appears to have listed the rate at the standard price. 

Is there a way to correct this, or to email someone in customer support directly?

Thanks.

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  Nils Machner

  • May 23, 2023 22:07

  Hi Joe Jones Yes, please reach out at support@tronity.io and we will look into it. Best, Nils 

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  Patrik Wikström

  • July 17, 2023 05:01

  I had the same problem, sent you an email

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  Nils Machner

  • July 18, 2023 14:57

  Hi Patrik Wikström,

  Looking into your subscription it seems to be solved.

  Best
  Nils

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