How long does it take for data to be visible for the first time?

Matias Elorriaga

• January 16, 2023 13:10

Hello, I installed the app a couple of days ago, and still I don't have any data. There is a banner in the iOS app saying that it should take 1-2 days, but still no data. The car is a Peugeot e208, I checked this https://help.tronity.io/hc/en-us/articles/360018872339-Why-are-no-trips-recorded-for-my-Opel-or-Peugeot- and I have that setting enabled. I also get data in the official Peugeot app.

Any ideas? 

Hopefully I would be able to test the app before the trial period expires...

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  Matias Elorriaga

  • January 19, 2023 00:09

  I asked the team via email (info@tronity.io), and seems that there was an activation issue, a ticket was created to PSA ("Peugeot"), and one day later I started getting some car data, nice!

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  Maarten Kadijk

  • January 21, 2024 17:11

  Hi Matias,

  Was the error on your end, or did Tronity need to fix something? I registered an e-208 in Tronity yesterday, but don’t see data appearing yet.

  Kind regards,
  Maarten

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  Lineflyer

  Community-Moderator

  • January 27, 2024 11:24

  Maarten Kadijk

  If you think your issue needs immediate attention feel free to contact the Tronity team directly by using this link:
  Submit a request – TRONITY Help Center

  0

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