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Trips not showing

Answered
karl dukes

I have managed to login to My Audi app fine , and both vehicle and charges are showing accurately, therefore I assume that Comms are fine.  

 

However, NONE of my trips are showing, at all.  Do I need to change a setting somewhere?

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Comments

12 comments

Date Votes
  • Peter Rørvig Noesgaard Larsen

    Same problem on Skoda Enyaq as from end August no trips recorded

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  • Nils Machner

    Hello karl dukes and Peter Rørvig Noesgaard Larsen,

    Thanks for reporting this. Issues are solved meanwhile.

    Best
    Nils

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  • Ola Billinger
    • Edited

    Hello,
    Any updates on this? I now see I have the same problem with my Skoda Enyaq - last trip recorded for me was on October 3rd. 

    Best regards, 

    Ola

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  • Nils Machner

    Hello Ola Billinger,

    I see that connection is established? Are you saying that trips / charges are not displayed in the mobile app? Could you please re-login?

    Best
    Nils

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  • Niko Lindström
    • Edited

    I have a same problem wirh my Enyaq, last trip recorder on 5th of the Dec. I tried to establish the connection to MySkoda, but it tells me that the password is incorrect eventhough I logged in to Skoda’s portal at the same time with same password.

    edit. In your FAQ you also say, that you will send a notification email, if the updating is stopped/connection lost, but I havent received any of that kind of emails…

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  • Nils Machner

    Hello Niko Lindström,

    Yes, normally notification is being sent out. This time the OEM changed something in the process so we didn't recognize the update they made on their terms. Could you please kill the Skoda App and re-login. Please accept new terms and proceed in TRONITY - e.g. try to re-establish the connection.

    Best
    Nils

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  • Niko Lindström

    Hi,
    Thanks, now that worked for me. Is there any chance to get trips from 5.12. - 12.12 visible in Tronity afterwards, or are they gone for ever because of lost of connection?

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  • Nils Machner

    Hi Niko Lindström,

    Unfortunately no :(
    I am very sorry.

    Best
    Nils

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  • Niko Lindström

    Understand… sure not an easy case for you try to manage with Skoda and their servers..🤣 but thanks for a great service anyway

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  • Nils Machner

    We are on it to improve things :) Thanks for your understanding and the positive feedback!

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  • Ola Billinger

    I just wanted to mention that in my case the problem was me - I had turned off location sharing - so my bad. 

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  • Nils Machner

    Hi Ola Billinger,

    Thanks for the note.

    Best
    Nils

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