Access to Vehicle Data prior to subscribing to Tronity?

Chris Harris

• August 30, 2024 10:50

Is there any way to access this history?

In my case I have an ID3, which I have owned for 2 months, and have been the User logged in the ID3 from that time point.

It would be great if some vehicle data from prior to the Tronity subscription could be accessed, even better if anonymised data set from prior to me being the named User could be viewed.

In particular information regarding AC - DC percentage split, battery degradation, average consumption, charging speed etc

If anyone can confirm whether this is possible I would much appreciate it, if not maybe this could be a feature request...

Chris, Warwickshire, UK

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  Lea Hanff-Liebeton

  • September 11, 2024 12:48

  Hi Chris Harris, 

  Unfortunately it is not possible to access data from prior to the TRONITY subscription. I will definitely pass on your suggestion internally. 

  Best, 

  Lea 

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  Manuel Bauman

  • October 26, 2024 03:17

  What, that's not possible? ok, then I have to change the App, sorry, that doesn't make any sense for us costomers.

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  Lea Hanff-Liebeton

  • October 30, 2024 12:13

  Hi Manuel Bauman,

  For data protection reasons, we are not allowed to access any data that was collected before a TRONITY subscription. As there is also the possibility that a car has been purchased second-hand and the new vehicle owner has then taken out a subscription with TRONITY, this is unfortunately not possible for data protection reasons, as already mentioned. 

  Best, Lea

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  Lineflyer

  Community-Moderator

  • October 31, 2024 23:17

  I can perfectly understand the point Lea Hanff-Liebeton mentions.

  Also the service is designed to query real time data and I am quite sure, that not every vendor API supports delivering history data at all.

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