Target Audience
This article is relevant for the following audience:
- TRONITY Driver App | End Consumers (B2C)
This article is not relevant for:
- TRONITY Fleet | Fleet Managers
- TRONITY Driver App | Fleet Participants
- TRONITY Driver App | Logbook Users
Question
How can I switch vehicles without starting a new subscription?
Answer
- Add the new vehicle, which will start a new 14-day trial period.
- During the trial period, archive the old vehicle: Vehicles > "Archive Vehicles"
- Under "Billing," a button will appear that allows you to transfer the active subscription to the new vehicle.
Frequently Asked Questions (FAQ)
Why do I need to start a new subscription if I just want to transfer it?
The new subscription is immediately canceled when you transfer the old one during the 14-day transition period. Each vehicle requires a subscription because we also pay per vehicle.
The 14 days serve as a transition period during which both cars might still be used.
Why can't I see the "Transfer" button?
If the subscription was likely purchased through Apple, please contact support@tronity.io
Important Notes and Terms
This is only possible if your subscription was not purchased through Apple.